Prices

Prices displayed are prices from and are subject to availability.

We regularly check the prices of all the holiday and flights advertised to ensure that they are available at the price shown. However we cannot guarantee the availability of a holiday or flight at an advertised price. Always call one of our dedicated agents for the latest prices.

The prices shown are based on certain occupancy levels.

In addition to the prices shown additional charges may be levied for transfers/in-flight meals/taxes/fees/surcharges.

A card charge of £11 per person will be added to all bookings.

A booking fee of up to 10% of the holiday cost may be added to your booking depending on the tour operator booked.

Ratings

All accommodation ratings including star ratings are the tour operator’s own. They may differ from the accommodation’s official rating.

Allocated On Arrival (AOA)

The tour operator will allocate your resort and accommodation on arrival at the destination airport. It may include accommodation that has not previously appeared in a brochure.

Special Requests

The forwarding of special requests including those of customers with Special Needs does not constitute a guarantee that these can be met by the tour operator or carrier.

Tickets

Tickets are normally dispatched 14 days before date of departure. If you do not receive your tickets 7 days before date of departure please contact Customer Services on 0870 050 7979.

Tickets On Departure (TOD)

If you have booked within 14 days of the departure date then tickets cannot be sent out to you by post. Instead they can be collected from the appropriate ticket desk at the airport. You will need the tour operator’s booking reference as stated on the receipt or given to you at the time you book. A fee of up to £10 per passenger may be charged for this service.

Car Hire

You will need to produce the driving licence of all drivers when you collect your car. Various countries and car rental companies have different policies with respect to age and driving records. All convictions for driving offences must be declared. Additional insurance cover above the legal minimum is recommended when renting cars, especially in the USA.

Ages

The age of children relates to the whole of the period when they are away including the day of return. If a child’s birthday occurs during its holiday including the day of return then the new age must be stated. Travel may be refused if the date of birth according to the child’s passport differs with the age on the tickets.

24 Hour Clock

All the times shown are based on the 24 hour clock and are local. Times 00:01 to 12:00 are AM (morning). Times 12:01 to 24:00 are PM (afternoon).

Passports

British Citizens including infants and children require a valid 10 year British passport for travel outside the British Isles. Certain destinations may require at least six months validity remaining on the passport on the date of return. For more information contact the United Kingdom Passport Agency on 0870 521 0410 or visit www.ukpa.gov.uk

Non British Citizens including other EU Nationals should contact the embassy, high commission or consulate of your destination for up to date advice on passport requirements. For more information contact the United Kingdom Passport Agency on 0870 521 0410 or visit www.ukpa.gov.uk. If you have any difficulties please contact Customer Services on 0870 050 7979.

Visas

Visas may be required for British Citizens for entry to non EU countries and for stays over three months duration in certain EU countries.

Immigration, visa and entry restrictions may apply both in the EU and elsewhere for other nationalities, including other EU nationals, and British Citizens who have conditions on their entry to the UK. You should contact the Embassy, High Commission or Consulate of your destination for up to date advice on immigration, visa and entry requirements. For more information contact the Foreign & Commonwealth Office on 0207 238 3838 or visit www.fco.gov.uk. If you have any difficulties please contact Customer Services on 0870 050 7979.

Health

For medical advice regarding your holiday destination or journey, including vaccinations, you should contact your general practitioner. The Department of Health leaflets ‘Health Advice for Travellers’ are available from the Health Literature Line on freephone 0800 555 777. For more information call 0207 210 4850 or visit www.doh.gov.uk

Insurance

Winterslopes will only provide travel if :

All the party are covered by an insurance policy purchased through Winterslopes. OR all the party are covered by another policy which provides the same or better levels of cover and Winterslopes is in written receipt of the policy details by fax or letter within 48 hours of booking. Receipt of the details of an alternative policy does not constitute acceptance, qualification or endorsement by Winterslopes that the alternative policy provides adequate cover or protection.

Payment

All outstanding balances for the holiday are due to be paid to us at least 12 weeks before the date of departure. You can pay your balance by sending a cheque, payable to Winterslopes, Mikasa House, Asama Court, Newcastle Business Park, Newcastle upon Tyne NE4 7YD. It would help us if you could copy the holiday reference number onto the back of any cheques. We reserve the right to charge £15 per person where payments are received after this time.

Alternatively you can call Customer Services on 0870 050 7979 to arrange payment by credit/debit card. It is your responsibility to ensure that all members of your party have valid passports, visas, health vaccinations and insurance cover for the travel being undertaken.

Please check all documentation when you receive it. If you are unsure about any aspect of your holiday or documentation please do not hesitate to contact Customer Services on 0870 050 7979. Finally, all of us at Winterslopes would like to thank you for booking your holiday with us and we wish you a most enjoyable time.

Cancellations & Amendments

In addition to Tour Operator charges, Winterslopes will apply the following charges of :

£10 per person for name, flight and holiday amendments.

10% of the full holiday cost for any part/full cancellations.